Enterprise Customer Success Manager

About the Role:

About the Role 

Webz.io is a leading provider of machine-defined web data, transforming a vast pool of information from across the open and dark web into structured data feeds ready for big data platforms to consume.

We are looking for a Enterprise Customer Success Manager to join our growing team. In this role, you will serve as the bridge between our cutting-edge data technology and our most valued partners. We’re looking for a team player and strong relationship-builder with solid technical experience managing both SMB and Enterprise B2B accounts.

What You’ll be Doing:

• Commercial Ownership: Lead the commercial lifecycle of your portfolio, including driving renewal negotiations, cross-sells, and upsells to meet expansion targets. 

• Account Strategy: Proactively own and manage a portfolio of enterprise and midsize accounts from initial onboarding to long-term advocacy, serving as a trusted advisor. 

• Cross-Departmental Collaboration: Act as the internal voice of the customer, working closely with R&D, Product, Marketing, and Sales to align our roadmap with client needs. 

• Value Delivery: Ensure the maximization of product value to drive customer growth and retention. 

• Technical Advisory: Become an expert in Webz.io’s products; advise on technical implementation and data structures to support customer business goals. 

• Executive Relationships: Build and maintain deep relationships with technical teams, management, and C-level executives. 

• Scale Growth: Manage the implementation of new use cases and best practices to expand existing account footprints. 

What You Should Have for the Role:

• 3-5 years of experience in B2B SaaS Customer Success or Account Management (Enterprise/Large Accounts). 

• Commercial Prowess: Proven track record of managing contract renewals and identifying/closing expansion opportunities. 

• Cross-Functional Leadership: Ability to navigate internal departments (Product/Engineering) to solve complex client issues. 

• Tech-Savvy: Strong grasp of big data, data mining, and surface/dark web content.

• Native-speaker English with the ability to present to executive audiences. 

• Problem Solver: A natural troubleshooter who is process-oriented and highly organized. 

Advantages 

• Background in Cyber Threats (Analyst or Pre-sales). 

• Hands-on technical knowledge: SQL, scripting, or data analysis.

• Familiarity with RESTful APIs.