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Customer Success Manager
- Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
- Deliver an outstanding customer experience, ensuring the maximization of our product value in order to drive customer growth.
- Become an expert in Webz.io’s products and its implementation, advise on technical aspects of the product to support customers business goals.
- Develop individual growth plans for each customer to ensure adoption, and loyalty across your portfolio of customers. Identify Expansion opportunities (Cross Sell/ Upsell), and work closely with an Account Executive to pursue them.
- Own your accounts, build relationships with the technical and management teams and with C-level executives.
- Promote Webz.io’s values through understanding customers’ needs, and engaging sales and product teams to support the customer throughout its journey.
- Manage the implementation of new use cases, best practices, and functionality to expand existing accounts.
- Hands-on technical knowledge with scripting, SQL, data analysis - Advantage
- Familiarity with RESTful APIs - Advantage
- Account management background - Advantage
- 3-5 years of B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts
- Excellent communicator with fluent spoken and written English
- Problem-solving skills: you’re a natural troubleshooter and process-oriented
- Tech-savvy with a grasp of surface/dark web content and/or big data, data mining, data preparation and analysis.
- Cyber threats background, as an analyst or in a pre-sales role - Advantage
What we offer:
- Our offices are a workplace which encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do
- Excellent conditions of employment and competitive salary
- Dynamic, fun working environment
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