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Customer Success Manager

We are looking for a Customer Success Manager to join our growing Customer Success group. The ideal candidate would be a team player, relationship builder and hold substantial technical experience with Enterprise B2B.

Responsibilities:

  • Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
  • Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
  • Answer customers and prospects regarding product knowledge, best practices and how-to.
  • Own your accounts, build relationships with the technical and management teams and with C-level executives. Promote Webz.io's value through understanding customers’ business needs, engaging sales and product teams internally, and delighting the customer throughout the customer journey.
  • Manage the implementation of new use cases, best practices, and functionality to expand existing accounts.
  • Collaborate with Sales to ensure customers’ contract renewal

Requirements:

  • 3-5 years of B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts.
  • Excellent communicator with fluent spoken and written English.
  • Problem-solving skills: you’re a natural troubleshooter, process-oriented, and a good communicator.
  • Tech-savvy with a grasp of surface/Dark Web content, big data, data mining, data preparation, and analysis.
  • Advantage - Cyber threats background, as an Analyst or as Pre Sales role.
  • Advantage - Hands-on technical knowledge with scripting, SQL, data analysis.
  • Advantage - Familiarity with SaaS / RESTful APIs.
  • Advantage - Sales background.

What we offer:

  • Our offices are a workplace that encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do.
  • Excellent conditions of employment and competitive salary
  • Dynamic, fun working environment
  • Full-time position with long term perspective
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