Customer Success Manager

We are looking for a Customer Success Manager to join our growing Customer Success group.

Responsibilities:

• Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
• Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers
• Answer customers and prospects regarding product knowledge, best practices and how-to
• Own your accounts, build the relationship with the technical and management teams and with C-level executives. Promote Webz’s value through understanding customers’ business needs, engaging sales and product teams internally and delighting the customer throughout the customer journey
• Manage the implementation of new use cases, best practices, and functionality to expand existing accounts
• Collaborate with Sales to ensure customers' contract renewal

Requirements:

• 3-5 years of B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts
• Excellent communicator with fluent spoken and written English
• Problem-solving skills: you’re a natural troubleshooter, process oriented and a good communicator
• Tech-savvy with a grasp of surface/Dark Web content, big data, data mining, data preparation and analysis
• Cyber threats background, as an Analyst or as Pre Sales role - advantage
• Hands-on technical knowledge with scripting, SQL, data analysis - advantage
• Familiarity with RESTful APIs - advantage
• Account Management background - advantage

What we offer:

• Our offices are a workplace which encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do
• Excellent conditions of employment and competitive salary
• Dynamic, fun working environment

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