DATA API
SOLUTIONS
KNOWLEDGE
HELP CENTER
COMPANY
|
LOGIN
OPEN WEB
Infuse applications with news data
Cover the entire blogosphere
Follow conversations around the web
Access structured customer feedback
Train machines with historical data
DARK WEB
Uncover threats across the dark web
Detect compromised PII across the web
DATASETS
Access the world's largest noise-free datasets
Browse through Webz.io's free dataset collection
TECHNOLOGIES
Go from raw data to pure power
Follow trends across millions of media sources
Constantly track suspicious web activity
Get a real-time feed of potential
risks
Sharpen predictions with historical datasets
Scan PII in real-time to catch breaches early
Stop cyber criminals with covert activity tracking
View All Positions

Customer Success Manager

Responsibilities:

  • Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
  • Deliver an outstanding customer experience, ensuring the maximization of our product value in order to drive customer growth.
  • Become an expert in Webz.io’s products and its implementation, advise on technical aspects of the product to support customers business goals.
  • Develop individual growth plans for each customer to ensure adoption, and loyalty across your portfolio of customers. Identify Expansion opportunities (Cross Sell/ Upsell), and work closely with an Account Executive to pursue them.
  • Own your accounts, build relationships with the technical and management teams and with C-level executives.
  • Promote Webz.io’s values through understanding customers’ needs, and engaging sales and product teams to support the customer throughout its journey.
  • Manage the implementation of new use cases, best practices, and functionality to expand existing accounts.
  • Hands-on technical knowledge with scripting, SQL, data analysis - Advantage
  • Familiarity with RESTful APIs - Advantage
  • Account management background - Advantage

Requirements:

  • 3-5 years of B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts
  • Excellent communicator with fluent spoken and written English
  • Problem-solving skills: you’re a natural troubleshooter and process-oriented
  • Tech-savvy with a grasp of surface/dark web content and/or big data, data mining, data preparation and analysis.
  • Cyber threats background, as an analyst or in a pre-sales role - Advantage

What we offer:

  • Our offices are a workplace which encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do
  • Excellent conditions of employment and competitive salary
  • Dynamic, fun working environment
copy

Apply for this position

Resume *Attach Resume