Customer Success Manager

Responsibilities:

Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
Deliver an outstanding customer experience, ensuring the maximization of our product value in order to drive customer growth.
Become an expert in Webz.io’s products and its implementation, advise on technical aspects of the product to support customers business goals.
Develop individual growth plans for each customer to ensure adoption, and loyalty across your portfolio of customers. Identify Expansion opportunities (Cross Sell/ Upsell), and work closely with an Account Executive to pursue them.
Own your accounts, build relationships with the technical and management teams and with C-level executives.
Promote Webz.io’s values through understanding customers’ needs, and engaging sales and product teams to support the customer throughout its journey.
Manage the implementation of new use cases, best practices, and functionality to expand existing accounts.
Hands-on technical knowledge with scripting, SQL, data analysis - Advantage
Familiarity with RESTful APIs - Advantage
Account management background - Advantage

3-5 years of B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts
Excellent communicator with fluent spoken and written English
Problem-solving skills: you’re a natural troubleshooter and process-oriented
Tech-savvy with a grasp of surface/dark web content and/or big data, data mining, data preparation and analysis.
Cyber threats background, as an analyst or in a pre-sales role - Advantage

Our offices are a workplace which encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do
Excellent conditions of employment and competitive salary
Dynamic, fun working environment

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