Infuse applications with news data
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Train machines with historical data
Uncover threats across the dark web
Detect compromised PII across the web
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Browse through's free dataset collection
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Follow trends across millions of media sources
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Scan PII in real-time to catch breaches early
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Customer Success Manager

We are looking for a Customer Success Manager to join our growing Customer Success group.


  • Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
  • Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers
  • Answer customers and prospects regarding product knowledge, best practices and how-to
  • Own your accounts, build the relationship with the technical and management teams and with C-level executives. Promote Webz’s value through understanding customers’ business needs, engaging sales and product teams internally and delighting the customer throughout the customer journey
  • Manage the implementation of new use cases, best practices, and functionality to expand existing accounts
  • Collaborate with Sales to ensure customers' contract renewal


  • 3-5 years of B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts
  • Excellent communicator with fluent spoken and written English
  • Problem-solving skills: you’re a natural troubleshooter, process oriented and a good communicator
  • Tech-savvy with a grasp of surface/Dark Web content, big data, data mining, data preparation and analysis
  • Cyber threats background, as an Analyst or as Pre Sales role - advantage
  • Hands-on technical knowledge with scripting, SQL, data analysis - advantage
  • Familiarity with RESTful APIs - advantage
  • Account Management background - advantage

What we offer:

  • Our offices are a workplace which encourages an open culture. Everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We do what we love, and we love what we do
  • Excellent conditions of employment and competitive salary
  • Dynamic, fun working environment

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